Complaints Resolution as a Service (CRaaS)
- Customers have been expecting to factor in emotions while resolving their problems. Organizations want to get their customers’ real-time mood in the whole complaint’s resolution process.
- Customers have been looking for multiple channels like mobile phone, tab or Web App to raise the requests in the form of voice, video and text from anywhere, anytime.
- Customers want to engage through voting, chat, conversations, sharing, mood sharing against each request.
- Organizations have been looking for real-time visibility of customers happiness against a request (happy, unhappy, sad, angry) over the quality and speed of complaints resolution.
- myVoiceToday is a mobile, tab and web Application with which we offer Complaints Resolution as a Service (CRaaS) with the subscription model
Resolve the customer complaints by understanding their emotions
High Level Features of Complaints Resolution as a Service (CRaaS) – Powered by myVoiceToday
Detailed Features of Complaints Resolution as a Service (CRaaS) - Powered by myVoiceToday
myVoiceToday Value Proposition
- Two-way communication between customers and service providers in real time
- Real time tracking of customer emotions enable taking right decisions
- Involve customers to improve products/ services
- Improve accountability of services representatives